Refund Policy

This Refund Policy applies to purchases of ILARI digital event-planning access through ilariplanner.com. It should be read together with our Terms & Conditions and any mandatory consumer rights that apply to you.

1. Occasion Passes

Occasion Passes are one-time purchases providing Planning House access for one selected occasion for 3, 6, 12 or 18 months. Except where required by applicable law or otherwise approved through the applicable payment process, Occasion Pass purchases are non-refundable once purchased.

2. Cancelled, postponed or changed events

If your event is cancelled, postponed, abandoned, rescheduled or otherwise does not take place, that circumstance alone does not entitle you to a refund. You may continue using the purchased Occasion Pass for the same occasion for the remainder of its access period. An Occasion Pass cannot be transferred or repurposed to plan a different event solely because the original event does not proceed.

3. Planner Pro subscriptions

Planner Pro is a recurring monthly subscription. You may cancel future renewals through the available billing controls. Cancellation stops future recurring charges but does not ordinarily refund a billing period that has already begun. Unless applicable law or an approved refund provides otherwise, Planner Pro remains available through the paid-through date.

4. Duplicate, incorrect or unauthorised charges

If you believe you were charged more than once for the same intended purchase, charged an incorrect amount, charged after a valid cancellation, or do not recognise a transaction, contact payment support promptly so the transaction can be investigated.

5. Service problems

If paid ILARI functionality is materially unavailable or materially not as described, contact support with the account email, relevant purchase information and a description of the issue. We may first attempt to resolve the problem. Any refund or other remedy will be considered under applicable law, Paddle's procedures and the circumstances of the issue.

6. Paddle and payment-related requests

Paddle.com acts as Merchant of Record for ILARI orders processed through Paddle and handles payment-related buyer support and returns. Approved refunds are returned through the applicable payment process; ILARI will not ask you to send card details or make a separate payment in order to receive a refund.

7. Effect of an approved refund

If a full refund is approved, paid access associated with the refunded purchase may be revoked. An Occasion Pass workspace may return to a locked state, and refunded Planner Pro access may end in accordance with the refund or cancellation decision. Data and document availability remain subject to the ILARI Terms, Privacy Policy and applicable law.

8. Mandatory consumer rights

Nothing in this Policy excludes, restricts or replaces rights that cannot lawfully be waived. If applicable law gives you stronger withdrawal, cancellation, refund or remedy rights, those rights continue to apply.

9. Requesting help

For ILARI account or service questions, contact [email protected]. For payment or refund matters relating to a Paddle-processed order, you may also use Paddle's buyer-support process.

ILARI support: [email protected] · ilariplanner.com